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Transformation & Projects Manager

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Date: 15-Jul-2021

Location: Cairo, EG

Company: Ahli United Bank

Role Statement

The role holder is responsible for Change & Transformation within the operations management team. He/she will work closely with the Head of Operations Management to improve service to the Bank and its customers, by managing, directing and coordinating activities to deliver superior quality services, minimize operational risk across the Operations Department and Implement Banking operations Change & Transformation strategy and set operational goals and objectives.

Principal Responsibilities

  • Develop Banking operations strategy and set operational goals and objectives
  • Work closely with the Head of Operations to drive transformational projects.
  • Support new business products and development.
  • Ensure that any new projects, automation and core banking upgrades are correctly tested and implemented. Ensure proper training, parallel run and cut-over from legacy to new systems.
  • Championing and managing change introduced as a result of change in regulatory, market or business requirements.
  • Innovate ideas and improve processes to reduce the cost by effective use of existing resources
  • Streamlining front to back workflow and improve transactions processing efficiency to eliminate non value added manual paper based workflows.
  • Streamlining front to back workflow and improve transactions processing efficiency to eliminate nonvalue added manual paper-based workflows.
  • Ensure departments delivers KPIs, SLA, TAT and process 100% of transactions accurately within cut-off times.
  • Manage the overall operating efficiency of Banking Operations, monitor performance and SLA.
  • Improve productivity and utilization with reduced latent hours and FTE benefit leading to financial gain
  • Explore new and improved opportunities for data capture and create database for management information.
  • Co-ordinate the monthly planning meetings ensure the monthly service pack and dashboard is ready as per the agreed standards and timelines

Educational Level

Bachelor’s degree in Finance, Accounting or any related disciplineProfessional qualification in Accounting & Finance (CPA, ACCA, CMA or CA), or Operations Management is preferred.

Experience

8 years experience in relevant work.